Last Updated: August 4, 2026
At Kraft by FSA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Exchange & Return Policy below.
Eligibility for Exchange or Return
To be eligible for an exchange or return:
- Requests must be made within 7 days of receiving your order.
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories must be intact.
- Proof of purchase or the original order number is required.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized products
- Products damaged due to misuse, improper care, or normal wear and tear
- Items returned without original tags or packaging
- Sale, clearance, or promotional items (unless received damaged or incorrect)
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your Order Number
- Clear photos of the product
- Photos of the packaging (if applicable)
Once verified, we will arrange a replacement, exchange, or refund at no additional cost.
Exchange Process
If your exchange request is approved:
- The requested item will be exchanged based on product availability.
- If the requested size or item is unavailable, store credit or an alternative product may be offered.
- Customers may be responsible for return shipping charges unless the exchange is due to our error.
Return & Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your payment provider.
- Original shipping charges are non-refundable unless the return is due to our mistake.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was delivered.
- The product is defective or damaged upon arrival.
- The error occurred on our part.
Kraft by FSA’s Right to Refuse Returns
We reserve the right to refuse any return or exchange that does not meet the conditions outlined in this policy.
Contact Us
For any exchange or return requests, please contact our customer support with your order details. Our team will assist you as quickly as possible.