Last Updated: August 4, 2026
At Kraft by FSA, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy below.
Order Processing
- Orders are typically processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during sales, promotions, or peak seasons.
Shipping Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
- Any promotional free shipping offers will be clearly communicated on the website.
Order Tracking
Once your order has been dispatched, you may receive a tracking number via email, SMS, or WhatsApp (where available), allowing you to track your shipment.
Delivery Information
Please ensure that your shipping address and contact details are accurate when placing your order. Kraft by FSA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delivery Attempts
Our courier partners may attempt delivery more than once. If delivery cannot be completed due to customer unavailability or an incorrect address, additional shipping charges may apply for re-delivery.
Delayed Deliveries
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Public holidays
- Weather conditions
- Courier service disruptions
- Remote delivery locations
- High order volumes
We appreciate your patience in such situations.
Damaged Packages
If your package appears damaged upon delivery, please contact our customer support within 48 hours of receiving your order and provide clear photos of the package and product for assistance.
International Shipping
International shipping may be available for selected destinations. Delivery times, shipping charges, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support through the contact details provided on our website.