Last Updated: August 4, 2026
At Kraft by FSA, we strive to process and dispatch orders as quickly as possible. If you wish to cancel your order, please review the following policy.
Order Cancellation
- Orders may be cancelled within 12 hours of placing the order or before they have been processed for shipment, whichever comes first.
- Once an order has been processed, packed, or dispatched, it cannot be cancelled.
How to Request a Cancellation
To request an order cancellation, please contact our customer support as soon as possible with:
- Your Order Number
- Full Name
- Reason for Cancellation
Our team will review your request and confirm whether the cancellation is possible.
Refund for Cancelled Orders
- If your order is successfully cancelled before processing, a full refund will be issued to your original payment method.
- Refund processing times may vary depending on your bank or payment provider.
Customized or Personalized Products
Orders for customized, personalized, or made-to-order products cannot be cancelled once production has begun.
Kraft by FSA’s Right to Cancel
We reserve the right to cancel any order due to circumstances including, but not limited to:
- Product unavailability
- Pricing or listing errors
- Payment verification issues
- Suspected fraudulent activity
- Incorrect or incomplete shipping information
If an order is cancelled by Kraft by FSA after payment has been received, a full refund will be issued.
Contact Us
If you have any questions regarding this Cancellation Policy or wish to cancel an order, please contact our customer support through the contact details available on our website.